
The new normal of hotel room service Hiltons will become “higher-margin businesses” Just look at the concept of airline fuel surcharges, or the fact that we still can’t take most liquids through security nearly two decades after 9/11. The problem becomes that when changes are made, they’re often not reversed. In the short term there’s nothing wrong with that, and all of this is reasonable enough.
Close bars, restaurants, and other outlets. Eliminate some in-room amenities, ranging from minibars to coffee machines. Either cut in-room dining altogether, or serve it in to-go bags. Hotels have adjusted service during the pandemicĪs you’d expect, hotels have adjusted their service protocols during the coronavirus pandemic, both as a cost saving measure, and also to limit interaction between employees and staff. Will the competitive landscape allow this?.
Hiltons will become “higher-margin businesses”. Hotels have adjusted service during the pandemic.